The hotel offers amenities for your comfortable stay and unforgettable experiences
Lovely Views!
“Waking up to the stunning harbor view from my room added an extra sparkle to our stay, especially as my grandson enjoyed watching the ships arrive.” view full review
Good Dining!
“The dinner we had was truly lovely, and being able to enjoy breakfast in our room was a wonderful touch that made our mornings special.” view full review
Comfortable Sleep!
“The bed in our room was incredibly comfortable, ensuring we had a restful night's sleep after a day of exploring.” view full review
Perfect Service!
“The attention to detail in service was excellent; nothing was too much trouble and it really enhanced our overall experience.” view full review
General
No smoking on site
Wi-Fi
Parking
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Lift
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Special diet menus
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Video games
Children's menu
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities
Rollaway beds
Bathroom
Free toiletries
Sink
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
Herbert Walker Avenue,
Southampton,
United Kingdom,
S015 1HJ,
Hampshire
Map view
street view
Herbert Walker Avenue,
Southampton,
United Kingdom,
S015 1HJ,
Hampshire
City landmarks
Museum
SeaCity Museum
1.6
km
Bugle Street St Michael's Square
Tudor House and Garden
610 m
Museum
Solent Sky Museum
1.4
km
Southampton SO14 1JU
Southampton Town Walls
660 m
Shopping Area
Westquay
980 m
Church
St Michael's Church
710 m
Church
Holy Rood Church
770 m
Southampton S014 2YDEngland
Bargate
1.1
km
Gallery
Southampton City Art Gallery
1.7
km
Western Esplanade
Westgate Hall
610 m
Town Quay
Hythe Ferry
800 m
142-144 Above Bar Street
Nuffield Southampton Theatres City
1.0
km
East Park
Titanic Engineer Officers Memorial
1.1
km
Event hall
The Joiners
1.1
km
Palmerston Park House 15 Palmerston Road Above Bar Street
Palmerston Park
870 m
Cumberland Pl
Titanic Musicians' Memorial
1.3
km
Public Building
Southampton Civic Centre
870 m
Gallery
John Hansard Gallery
1.0
km
Stadium
St Mary's Stadium
2.5
km
Casino
Grosvenor Casino Southampton
1.3
km
Nearby
Historic Site
Medieval Merchant's House
560 m
Park
Mayflower Park
370 m
opposite Mayflower Park
Mayflower Pilgrims Memorial
160 m
Porters Lane
The Watergate Ruin
410 m
Marina
Ocean Village
380 m
Park
Town Quay Park
360 m
Church
St Joseph Church
250 m
Southampton SO14 2AR
Canute's Palace
410 m
Hythe Pier
170 m
Marina
Town Quay
710 m
Restaurants
The Titanic
660 m
Simnel Street
The Real Greek
1.3
km
23 Harbour Parade Unit 07
Dancing Man Brewery
400 m
1 Bugle Street
Coriander Lounge
770 m
130-131 High Street
TGI Fridays
1.1
km
3 Harbour Parade
George's Restaurant
680 m
1 St Michaels Square
Thaikhun Southampton
1.0
km
Watermark Development Outside of Westquay Shopping centre
Casa Brasil Southampton Westquay
1.0
km
Level 2 West Quay South West Quay South
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
great location
friendly staff
limited dinner menu
smell of damp in rooms
7.4/10
Very good
Rooms
7.2
Location
8.2
Service
7.4
Dining
7.1
Guest reviews
7.4/10
based on 12 reviews
3.5/5
based on 1627 reviews
8.0
8.0/10 based on 2865 reviews
#18 of 29 hotels in Southampton based on Tripadvisor
Michael
United Kingdom,
March
2024
7.6/10
My stay at the hotel was a mix of highs and lows. The room offered a perfect view of the cruise ship arriving, and it was impeccably clean with thoughtful amenities like shampoo, shower gel, and even a box of tissues. However, the service had its ups and downs with some staff not being friendly, but the mature lady was very welcoming. The location was great, right at the cruise terminal, but there was some discomfort due to noise from a broken manhole cover nearby. The dining experience was magical, especially the evening disco, but the breakfast could use improvement. Overall, my stay had its moments of delight and areas to work on.
Rooms
9.0
The room had the perfect view for us seeing the cruise ship arriving. It was so clean and had a great touch with the shampoo, shower gel, and even a box of tissues.
Service
6.0
The service made up for the negatives. While some staff were not friendly, the mature lady was very welcoming. There were some issues with poor service noticed by others as well.
Location
8.0
The location was great and convenient, being right at the cruise terminal. However, there was some discomfort due to noise from a broken manhole cover nearby.
Dining
7.0
The dining experience was superb, with the evening disco being magical. The breakfast could use some improvement, especially with the temperature.
Facilities
8.0
The facilities were good overall, with particular highlights like the evening disco and boarding for the cruise ship.
John
United States,
January
2024
6.6/10
My stay at the hotel was a mix of positives and negatives. The rooms had everything I expected but were a bit small and smelled badly of damp, although they had a fantastic view of Southampton waterfront. The staff were really pleasant and helpful, but there were some limitations with the dinner menu due to the fryer not working. Overall, it was clean, reasonably comfortable, and had good facilities, making it a great location for the port where my cruise departed from.
Rooms
7.0
The rooms were clean, reasonably comfortable, and had a fantastic view of Southampton waterfront.
Service
6.0
The service had some ups and downs. The staff were really pleasant and helpful, but there were a few instances where they were not as responsive or could have been more attentive, such as not answering questions about the new parking process.
Location
8.0
The location was conveniently close to the port of Southampton and offered easy access to the airport. While it was bustling with people with suitcases, it was also right across from West Quay, with shopping and restaurants nearby.
Dining
7.0
The dining experience was a mix of excellence and disappointment. While some dishes were brilliant and the evening meal was excellent, there were inconsistencies like rubbery scrambled eggs. The standout was the exceptional service from a staff member named Simmi, who truly made the experience enjoyable.
Facilities
5.0
The facilities were average overall, with some limitations.
great location
limited dinner menu
Pete
United Kingdom,
January
2024
7.8/10
The hotel's location was excellent, especially during the boat show, with great views of the docks and river. The staff were helpful and friendly across all areas, but the dining experience, while good, had some room for improvement. The rooms were comfortable with a few maintenance issues, yet overall a good value stay.
Rooms
7.0
The rooms were comfortable with a couple of maintenance issues like a peeling ceiling in the bathroom. Some improvements needed but still a good stay.
Service
9.0
The staff were all very helpful and friendly, showing genuine care for guests' experience. A welcoming atmosphere throughout.
Location
8.0
The hotel's location was excellent, especially during the boat show, offering full length windows with views of the docks and river.
Dining
7.0
The dining experience was good with plenty of options, although some dishes may have been under the heat lamp for too long. Room for slight improvement.
Facilities
8.0
Facilities were sufficient, and the hotel's position made it ideal for a relaxing break during the boat show.
David
United States,
January
2024
7.4/10
The hotel was clean and tidy, located in a quiet area. However, the room I had could have been better for the price paid, almost like one for people in wheelchairs. The service was friendly and welcoming, though not very helpful with credit card issues. The location was good, bright, and close to the cruise terminal. The dining experience was slightly noisy, but the staff handled it well. Overall, it was a nice stay with some room for improvement.
Rooms
7.0
The room I stayed in was clean and tidy, but for the price, I expected a bit more. It felt like a room designed for people with disabilities.
Service
7.0
The staff were friendly and welcoming, but they could have been more helpful with credit card problems. Despite being busy, they still made an effort to assist.
Location
8.0
The hotel's location was good, with a nice atmosphere and close to the cruise terminal. It was convenient for our trip, and the staff even helped us book a taxi.
Dining
8.0
The dining experience was somewhat noisy due to a room change, but the staff handled it well and even offered a drinks voucher as an apology. Apart from that, our stay was enjoyable.
Facilities
7.0
The hotel facilities were adequate for a comfortable stay, but could use some improvement for the price paid.
clean
room for improvement
Cecil
United Kingdom,
November
2023
8.2/10
My stay at the hotel was comfortable and met my expectations. The rooms were clean and exactly what I requested, although they could have used more towels. The service was friendly and accommodating, especially with my mobility issues. The location was superb, allowing easy access to the harbour area and nearby attractions. The dining experience was pleasant, offering a good selection of breakfast items at a reasonable price.
Rooms
7.0
The rooms were clean and exactly what I requested, although they could have used more towels.
Service
8.0
The service was friendly and accommodating, especially with my mobility issues.
Location
9.0
The location was superb, allowing easy access to the harbour area and nearby attractions.
Dining
8.0
The dining experience was pleasant, offering a good selection of breakfast items at a reasonable price.
Facilities
9.0
The facilities were well-maintained and offered everything needed for a comfortable stay.
William
United Kingdom,
October
2023
7.6/10
The hotel room had just been refurbished, and while it included a few issues like a peeling ceiling in the bathroom and marks that could easily be removed, it was very comfortable and had everything I needed. The proximity to the lift and housekeeper's store room was a downside.
Rooms
7.0
The room was very comfortable and had everything I needed, despite some minor issues.
Service
9.0
The service was exceptional, with the staff going out of their way to help, especially Jose at reception. They even tracked down and posted items back to my house for free and put on Christmas music.
Location
6.0
The location near the airport was convenient for easy access but lacked atmosphere due to ongoing building works. Despite some cleanliness issues, it was really good for my sister and me, with easy access to the city center and seaside.
Dining
8.0
The dining experience was very good, providing all the options needed for different times of the day. The breakfast had a good range of options, even though some items seemed under the heat lamp for too long.
Facilities
The facilities were satisfactory, offering essential amenities for a comfortable stay.
Les
United Kingdom,
August
2023
8.2/10
Our stay at the Holiday Inn was nothing short of magical; from the rooms to wedding breakfast to evening disco, we felt like it was a truly magical experience. The staff, especially Stacy, made our stay amazing, even knowing our names at breakfast. Thank you so much to her and the entire team at the Holiday Inn.
Rooms
9.0
The room was exactly like the one in the picture as per the booking. It was comfortable and clean.
Service
8.0
The staff was approachable and friendly. Even with a shortage of staff, they ensured we had a great experience.
Location
10.0
The hotel's location was superb, with a massive picture window overlooking the cruise ships in the dock. It was convenient, especially for those booked for a night prior to a cruise, being close to the terminals.
Dining
7.0
The dining experience was good, with home-made Majorcan products. However, due to recent circumstances, some areas were in need of refurbishment.
Facilities
7.0
The facilities were adequate, though some areas could use refurbishment. Overall, it met our needs during the stay.
Edward
United States,
July
2023
8.6/10
I had a fantastic stay at the hotel! The rooms were spacious, clean, and had everything I needed for a comfortable stay. The service was top-notch, with incredibly polite staff always going the extra mile to please guests. The location was exceptional, providing easy access to various attractions. The dining experience was delightful, with courteous staff and a good selection of cold foods. The facilities were well-kept and added to the overall positive experience.
Rooms
9.0
The rooms were large, airy, and clean, with a comfortable king-size bed and all the amenities I could ask for.
Service
9.0
The staff were very polite and worked hard to ensure my stay was enjoyable. They were truly second to none!
Location
8.0
The hotel's location was exceptionally good, offering easy access to various attractions and travel points. However, the parking fees were a bit of a downside.
Dining
8.0
The dining experience was very good, with friendly staff and a well-stocked buffet. The Sicilian cunzato bread was a delightful treat!
Facilities
9.0
The hotel had great facilities, from room service and dry cleaning to housekeeping and a welcome drink upon arrival.
friendly staff
parking fees
Tommy
United Kingdom,
July
2023
8.2/10
I had a wonderful stay at this hotel. The room was exactly like the one in the picture, offering great views from the 8th floor. It was a lovely room, very comfortable, and warm when we arrived. The restaurant was really nice, and all the staff were excellent, providing great customer service. A walk into the town is highly recommended, despite a long wait for the lifts and a room rate that felt overpriced for what was offered. The constant lift shaft noises were a bit bothersome.
Rooms
7.0
The rooms are clean and comfortable.
Service
9.0
The staff were all helpful and polite.
Location
8.0
The location was excellent, especially for the cruise terminal. It provided easy access for those traveling to the Isle of Wight or further afield and offered great views from the bedroom.
Dining
8.0
The dining experience was great with freshly cooked and varied food options. However, it felt a bit expensive.
Facilities
9.0
A comprehensive range of facilities from room service to dry cleaning was available.
Friendly Staff
Overpriced Rooms
Jimmy
United Kingdom,
July
2023
5.4/10
The hotel had its ups and downs. The rooms, unfortunately, looked nothing like the pictures and were absolutely filthy, much to our dismay. However, the check-in process was pleasant. The location is great for the cruise terminal, but there were some issues with the elevators. The dining experience had its highs and lows with decent options but tasteless scrambled eggs. The service, while welcoming and friendly, had some hiccups during the evening meal.
Rooms
5.0
The rooms looked nothing like the pictures and were absolutely filthy. However, during check-in, the staff were pleasant.
Service
6.0
The service was welcoming and friendly, but there were hiccups during the evening meal.
Location
7.0
The location was good for the cruise terminal, but the single working elevator caused inconvenience.
Dining
5.0
The dining experience had its ups and downs, with plenty of options available but tasteless scrambled eggs.
Facilities
7.0
The hotel offers secure parking and helpful information at reception.
Warren
United Kingdom,
May
2023
6.6/10
My stay at the hotel had its ups and downs. The rooms provided a perfect view of the cruise ship arriving, but they were a bit small for the price and took a while to warm up. The buffet breakfast was chilly. The service had its flaws, with staff not being very welcoming or attentive. However, the mature lady was an exception and gave a warm welcome. The location was excellent for walks into town and convenient for cruise ports and shopping. The dining experience had its highlights with a well-organized layout, though service was a bit lacking in warmth. Overall, a mixed experience with some room for improvement.
Rooms
7.0
The rooms had the perfect view for us but were small for the price and took a long time to heat up.
Service
5.0
The service had its flaws, with staff not being very welcoming or attentive.
Location
9.0
The location was perfect for walks into town and ideal for the cruise ports.
Dining
6.0
The dining experience was a mix of positives and negatives with a sensible layout but lacked warmth in service.
Facilities
6.0
Facilities were fair, with room for improvement in service.
Great view
Room size
Harry
United Kingdom,
May
2023
7.4/10
The hotel offers spacious and clean rooms, with large comfortable beds and a range of amenities. The service is friendly and welcoming, though at times a bit flustered. The location is ideal for exploring the city center and nearby attractions. The dining experience is satisfactory but slightly overpriced. Overall, the hotel provides good value for money and a convenient stay.
Rooms
8.0
The rooms, although in need of refurbishment, were very clean and spacious, allowing for a comfortable stay. I appreciated the amenities provided, including a fridge, coffee/tea facilities, and a safe deposit box. The bed was large and cozy, and the layout was convenient for relaxing.
Service
7.0
The staff was helpful and welcoming, always greeting guests with a smile. While there were some minor hiccups, they were overall polite and accommodating, ensuring a pleasant stay. Services like room service and housekeeping were efficient and reliable.
Location
9.0
The hotel's location was fantastic, close to shopping areas, theaters, and within walking distance of the city center. It was particularly convenient for attending events or accessing transportation hubs. The nearby attractions made exploring the city easy and enjoyable.
Dining
6.0
The dining experience offered good quality food, though some items were overcooked. The attentive service was a plus, but the pricing seemed a bit high for the overall experience. Despite this, the meals were well-maintained and organized.
Facilities
7.0
The hotel's facilities were satisfactory, with options like dry cleaning and a welcome drink adding to the stay's convenience. While the amenities met basic needs, there were no standout features that elevated the experience.
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